Frequently Asked Questions
How do I use it? How do I import products?
We offer an initial setup service to help you import your data into the system the first time. Later on, if you want to change prices, you can do it yourself in just a few seconds through the admin panel—it’s very simple.
The internet is down. Does it still work?
The system supports offline mode. When you're offline, you can still place orders, print receipts, and process payments as usual. Once the internet connection is restored, the data will automatically sync to the cloud, and no orders will be lost.
Can the old equipment still be used?
The software is highly compatible and can connect to the vast majority of standard USB and Ethernet receipt printers and cash drawers on the market. Please send us your device model, and we’ll help you confirm compatibility.
Does the cash box pop open automatically?
When you tap “Cash Checkout” on the screen, the cash drawer will open automatically. If you just want to get change, you can also open it manually by entering the access code.
Can guests see the shopping list?
You can opt for the “customer display screen,” a small screen facing customers that shows product names and prices in real time, helping to build trust.
How long is the warranty on hardware devices?
A 2-year statutory warranty is provided. In the event of a malfunction, we will first perform a remote diagnosis; if the issue is due to hardware damage, we will arrange for repair or replacement.